Customer Service

Return & Refund

GRUSONN eShop offers products of international quality to every customer. We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects. However, this guarantee does not extend to damage or contamination due to expiry, negligence or deliberate acts.

  1. In the event of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product at the Grusonn Head Office, Puchong or via postage within 60 days from the date of purchase. Customers have to provide a good reason and return the said goods together with the official Grusonn eShop Invoice. The products returned must be in good condition, useable, resell able, restock able, unopened, unaltered and have not expired. 

    If a product is returned after commission/bonus has already been paid out, the amount paid out will be deducted based on the Buy Back policy calculation.

    Customers must attach the following at the time of returning the products:

    • Product Return Form
    • Copy of Official GRUSONN eShop Invoice
    • Product(s) to be returned
  2. Buy - Back Policy

    GRUSONN eShop provides a Buy-Back Policy to any DEALER who wishes to terminate his/her DEALERSHIP and return Grusonn's product(s) that are purchased within 90 days from the date of his/her resignation provided that the goods are in good condition, useable, resell able, restock able, unopened, unaltered and have not expired (prior to at least six months of expiry). 

    Upon approval, the amount refunded will be equivalent to the Dealer Price (DP) of product being returned, less total bonus paid on the original purchase as well as 10% service charge on the DP of the products for handling charge and freight.

    This Buy-Back Policy is designed to impose upon the sponsor and the Grusonn has the obligation to ensure that the dealer is buying products wisely. Dealers are requested to only buy product(s) that they can reasonably sell within a 90-day period.