Customer Service

Shipping and Delivery

We are committed to quality customer service and a pleasant online shopping experience! If you have a question or need further information and can't find the answers you need below, please contact us at:

Call : +603-8074 0639 / +6013-570 8900

Email : enquiry@grusonn.com

Product Availability

Our Selection
Grusonn.com offers a wide selection of products for your convenient e-Shopping. If you can't find what you are looking for in Grusonn.com, you may call one of our customer service representatives at +603-8074 0639 / +6011-2617 7388 or email us at enquiry@grusonn.com and we'll do our level best to find a solution for you.

In-Stock products
We will process your order as soon as your online purchase is completed. Orders confirmed with payments made before 3:00 p.m. will be processed on the same business day; orders placed after 3:00 p.m. will be processed on the following business day.

Delivery Time
Customers can expect to have their order delivered according to the schedule listed below from the day that online purchase is correctly completed and payment is made. "Business Days" means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below is the estimated delivery time frame for Malaysia*.

Area - Delivery Day
Cities / Major towns - 1 to 2 working days
Outskirt areas (Outstation) - 3 to 4 working days
ODA-Out of Delivery Area (e.g Felda / Estate) - 1 to 7 working days

*Subject to changes made by the service provider.

Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made to a home or business address where someone is available to sign for the delivery during business hours.

All estimates are based on business days.

For your protection, all parcels will require the signature of the receiver upon delivery. Please note that our courier partner will make only two delivery attempts before returning your package to Grusonn.

Delivery Method
Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that no one is present to receive the package, a "MISS U CARD" will be dropped into the mail box. The second attempt will be made once the consignee contacts the courier partner. If the second attempt fails, the package will be returned to Grusonn for further action. A "Reshipment Fee" will be incurred under such circumstances. 

Late Deliveries
Our courier partners will call you if they cannot deliver your parcel. If you wish to have an update on the immediate location of your parcel, please contact the courier partner assigned to deliver your parcel. You may also contact our Customer Service Representatives at +603-8074 0639 / +6011-2617 7388 or email us at enquiry@grusonn.com if you have not received your order within 7 business days. 

International Deliveries
Unfortunately, the origin of your membership/dealership determines where you shop. We do not allow cross-border country deliveries. This means that you cannot make a delivery outside the country where your membership/dealership is registered, e.g. if your membership/dealership ID is registered in Malaysia and you shop on Grusonn.com Malaysia, you cannot request for the order to be delivered to Singapore.

Shipping Cost
GRUSONN offers FREE SHIPPING to any address within Malaysia for orders at RM 200 or above in total value for WEST MALAYSIA and EAST MALAYSIA. All orders under the above stated total value will incur a flat rate shipping charge of RM10 to any address within WEST MALAYSIA and RM15 to any address within EAST MALAYSIA.

Shipping costs will be added to your order just prior to the point of payment in the e-shopping process.

Reshipment Fee
Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A "Reshipment fee" will be incurred if you wish to resend the returned / undelivered parcel(s) to a specific shipping address, at RM10 within WEST MALAYSIA and RM15 within EAST MALAYSIA. Please contact our Customer Service for further clarification.

Shipping Rules & Restrictions

  • GRUSONN is not responsible for any delays caused by events beyond its control.

  • Products will only be delivered to valid addresses (and not to PO boxes) within Malaysia only.

  • Delivery hours are between 9:00am to 5:00pm from Mondays to Fridays and 9:00am to 1:00pm on Saturdays. There will be no deliveries on Sundays and state, public or federal Holidays.

  • Changes to the shipping and billing address will not be entertained after order has been confirmed.

  • If you discover any damage to your product(s) upon receipt of the parcel, kindly observe the following procedure, failing which you will be deemed to waive your rights there to:

    1. The claimant must notify GRUSONN's Customer Service within three (3) business days of receiving the parcel.
    2. A Customer Service representative from GRUSONN shall perform an inspection of the damaged parcel.
    3. If the inspection confirms that the parcel is damaged through the fault of GRUSONN or its delivery partner, the claimant shall return the affected product(s), original carton and copy of official GRUSONN eShop Invoice for exchange purposes.

    Note: GRUSONN reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of CN.