Return and Exchange Policy for Grusonn – Your Guardian of Wellness

Return and Exchange Policy

Last updated: January 24, 2025

Thank you for shopping at Grusonn – Your Guardian of Wellness.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and exchange.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Grusonn Wellness Sdn Bhd, G01, Skypod Square, Persiaran Puchong Jaya, 47100, Puchong, Selangor Darul Ehsan, Malaysia.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Grusonn – Your Guardian of Wellness, accessible from https://grusonn.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 Your Order Cancellation Rights

You are entitled to cancel Your Order within same day of order without giving any reason for doing so.

The deadline for cancelling an Order is permitted on the same day from the date on which You made Check Out to the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Do take note for all orders for cancellation on the same day – We will process the return/exchange to the desired account within 14 working days from the day on which We receive the cancellation.

All sales that are delivered / received are final and no cash exchanges will be provided under any circumstances. If you wish to return an item, you must do so within 3-7 working days of purchase with the original receipt for an exchange of equal value only. Items must be in new, unused condition with all tags attached. Exceptions may apply for manufacturer defects, which will be handled on a case-by-case basis. Please contact us via WhatsApp for further details regarding exchanges.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be exchanged. Unfortunately, Goods on sale cannot be exchanged. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Grusonn Wellness Sdn Bhd (HQ),
G01, Skypod Square, Persiaran Puchong Jaya,
47100, Puchong, Selangor Darul Ehsan, Malaysia.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue an exchange without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us: